Returns and Exchanges
Returns & Exchanges
At Frame Fiends, because we sell exclusively online, we offer a 30-day risk-free return policy after the delivery of your order! We have free shipping, returns, and exchanges if you decide a different frame would fit you better.
A Few Things to Note:
- Our return policy lasts 30 days. If 30 days have gone by since you received your products, we, unfortunately, cannot offer you a refund or exchange.
- We do not provide return labels unless it's a manufacturer defect! The shipping return cost will be the customer's responsibility.
- If the product was received by the customer in perfect condition and is returned to us damaged, then a percentage of the product cost may be subtracted from the customers return. ONLY if this is entirely the customer's fault for not packaging the product carefully upon returning the product. This rarely ever happens and is only applied in extreme circumstances.
Returns / Refunds accepted under the following circumstances:
- Customer Simply Does Not Want
- Perfectly within your right to return or exchange simply because you don't want the pair(s)
- Damaged Product / Manufacturers Defect
- If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to info@FrameFiends.com
- Not As Described
- If the product arrives and the customer can prove that it does not match up with the product description. We will honor a return for a full refund or exchange for a different item!
- Product Lost in Transit
- We will reship the product for you for free!
- Ship the product back to us. It might take us up to 5-7 days for us to receive. Once we receive it, we can ship out the newly specified product immediately.
How to Return:
- Each return should be accompanied by a Return Form.
- Please fill out accordingly, to the best of your ability and send the product and return slip to the address provided to you by our customer service agents.
- We reserve the right to deny an exchange if the item is clearly not in new condition or does not meet the standards listed above.
- For any questions or concerns, please email us at info@FrameFiends.com
Late or Missing Refunds:
- Check your Bank Account
- Contact Credit Card Company
- Processing time USUALLY takes 1-3 business days
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@FrameFiends.com
Frame Fiends does not pay for return shipping in the situation that the customer simply does not want the product.
Frame Fiends only pays for return shipping if the product was damaged upon arrival to the customer. Also, in situations where we sent completely the wrong product to the customer. In any situation that it is our fault entirely we will absolutely assume responsibility.
If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking so that if the product is lost in transit, it will be very easy to prove to us that it was indeed shipped back.